Position
Guest Experience and Relationship Management
Division
Food and Beverage
Group Function
Group of Hospitality
Work Location
Jim Thompson Heritage Quarter, Bangkok
Key Responsibilities
• Act as a brand ambassador, fostering positive guest and team relationships.
• Manage guest inquiries, reservations, and booking administration.
• Coordinate event details and communicate requirements across departments.
• Collect and track event deposits and maintain accurate booking records.
• Monitor and respond to social media and online customer inquiries.
• Welcome guests, manage seating arrangements, and oversee waiting lists.
• Provide on-site support during events to ensure smooth operations.
• Assist with VIP guest services and restaurant floor operations when required.
• Prepare operational reports and maintain high service standards.
General:
• Adhere to rules and regulations outlined in the Employee Handbook and company policies regarding fire, hygiene, health, and safety.
• Address guest and employee inquiries courteously and efficiently, escalating issues as needed and providing prompt follow-up.
• Maintain high standards of personal presentation and grooming.
• Attend and contribute to meetings and training sessions as required.
• Always provide courteous and professional service.
Requirements
• Bachelor's degree in Hospitality Management, Tourism, Business Administration, or a related field.
• Minimum 3–5 years of experience in hospitality, restaurant, hotel, events, or customer service operations, with at least 1 year in a supervisory or team-leading role.
• Strong customer service mindset with excellent interpersonal and communication skills.
• Experience handling reservations, guest relations, event coordination, and operational administration.
• Ability to manage multiple tasks, prioritize effectively, and work under pressure in a fast-paced environment.
• Strong problem-solving and conflict-resolution skills with a proactive approach to guest satisfaction.
• Experience coordinating with cross-functional teams, including operations, sales, and marketing.
• Familiarity with reservation systems, POS systems, and Microsoft Office applications.
• Good command of spoken and written English and Thai.
• Professional appearance, positive attitude, and strong attention to detail.
• Flexible to work weekends, public holidays, and varying shifts as required by business operations.
• Experience in fine dining, lifestyle, luxury hospitality, or event venues would be an advantage.
