The Retail Manager will be responsible for developing store strategies to optimize company profitability and achieve sales goals and ensure smooth daily operations and high levels of customer satisfaction through excellent services.

Key Responsibilities:

Strategy and Planning

• Develop store strategies to achieve budget revenue and all KPIs of the store and Fashion BU; participate in products assortment and allotment, store P&L, and customer experience.

Operation Management

• Coordinate with other specific departments to facilitate growth and achieve target.

• Monitor and Manage operation and customer experience.

• Ensuring smooth daily operations and high levels of customers satisfaction through excellent services.

• Engage on customer centricity to raise customers’ pool, expand store traffic, and optimize profitability.

• Maintain outstanding store conditions and visual merchandising standards.

• Manage appropriate store’s stock and ensure inventory management to prevent overstocking and understocking of products.

• Report on buying trends, customer needs, profits, sale loss, etc.

• Deal with all issues that arise from staff or customers both complaints and grievances.

Staff management

• Motivate and develop team, recruiting, selecting, orienting, and training staff with evaluation.

• Mentoring and providing feedback to sales staff to improve staff’s knowledge base.

• Maintain and develop store staff by improving store performance and career path.

Qualifications:

• Bachelor’s degree in any related field.

• Experience in any retail business such as fashion and luxury retail.

• Very good command of both spoken and written English and Thai.

• Strong Management and communication skills.

• Pro-active, able to make decisions and solve problems.

• Adaptable, positive mind-set and team oriented.

• Able to manage, motivate, coach, and develop people.

• Service orientation and customer centric.

• Good computer and analytical skills.