Key Responsibilities:

• Responsible for all aspect of showroom staff (appraisal, grievances, training, development and recruitment) and the overall operation of the showroom as well as the showroom image to be in line with BU’s vision and director.
• Accountable for showroom P&L, budget, and Forecasting.
• Responsible for initiating showroom promotion, sales challenges, and activities to continuously grow sales, EBITDA, and brand awareness.
• Ability to grow sales and EBITDA to meet sales target.
• Responsible for the client retention rate (maintaining customer base whilst growing new ones).
• Lead, coordinate and organize event to promote product to encourage sales growth.
• Monitors competition by gathering current marketplace information on pricing, products, new products, delivery schedules, and merchandising techniques.
• Greet customers as they arrive at the showroom and inquire into their purpose of visit.
• Serve customer by introducing and assisting in product selection (fabrics/wallcovering/trimmings/furniture) and serving samples.
• Assist customers in locating items of their choice and provide them with information on its features including technical info.
• Advise customers regarding different brands (JT/N9/FL/Elitis) and their standing in the market as well as the range of production offered. Able to advise clients of product applications and usage (product knowhow).
• Lead customers through the payment process by escorting them to POS station and/or processing their payment by cash, bank transfer or credit card. (able to create invoice and tax return) including organize debit/credit for any returns.
• Ability to resolve customer complaints at high-level by ensuring complete customer satisfaction at all levels and maintain client retention.
• Produce high-level report such as sales target report, forecasting and budgeting as well as action plans.
• Liaise with fabric WH and purchasing/Production/supplier team to process order including returns.
• Solid understanding in SAP and POS usage, workflow and policies. “Role-model” in processes, workflow and policies.
• Accountable for (OPEX) of the department (such as administrative expenses) and department's asset (mobile phone, computer, laptop, iPads etc.).
• Ensure team personal appearance, etiquette both physical and written when serving customer are coherent with BU's direction.
• Responsible for uniform selection and budget.
• Oversee staff work rota and approving team's leave (oversee any dispute within team).
• Accountable for selling inventory (furniture/fabrics/trimming-everything in the showroom) - responsible for where about and able to answer if anything goes missing.