Careers
The brand Jim Thompson was founded by James H.W. Thompson in 1951 while undertaking the task of reviving the Thai silk industry. The "King of Silk" was a man of multiple dimensions: a visionary entrepreneur, a great marketer, an art collector, an aesthete, and a man of action and conviction. Above all, he was driven by a great love for Thai people and their rich culture.
Now, we are seeking new associates to be a part of the iconic global lifestyle brand from Thailand.
Responsible for providing exceptional assistance and support to our valued customers. You will serve as the primary point of contact for addressing their inquiries, resolving issues, and ensuring a positive customer experience. Your main responsibilities will include.
Key Responsibilities:
- Responding to Customer Inquiries.
- Troubleshooting and Issue Resolution.
- Providing Product Knowledge.
- Documentation and Generating a report.
- Providing a great Customer Advocacy.
- Maintaining a High Customer Satisfaction,
Key Competencies:
- Knowledge: SAP Solution, Solution and Backend Design, Technical Blueprint Communication, Software Development Life Cycle, and Programming language would be highly beneficial.
- Skills: Project Management, and MS Office.
- Other Qualifications: Thinking conceptually and practically, Good Communication Skills, Problem Solving, Creative, and Collaboration with all job levels.
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