The brand Jim Thompson was founded by James H.W. Thompson in 1951 while undertaking the task of reviving the Thai silk industry. The "King of Silk" was a man of multiple dimensions: a visionary entrepreneur, a great marketer, an art collector, an aesthete, and a man of action and conviction. Above all, he was driven by a great love for Thai people and their rich culture. Now, we are seeking new associates to be a part of the iconic global lifestyle brand from Thailand.
Travel Retail Senior Manager
Travel Retail Senior Manager
Group Function
Group of Fashion Business
Work Location
Jim Thompson Head Office
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Key Responsibilities:

  • Strategic Planning: Develop and execute strategic plans to drive sales and profitability in travel retail locations, including airports, cruise ships, and border shops. Identify opportunities for expansion and growth within existing markets and new territories.
  • Business Development: Build and maintain strong relationships with travel retail operators, airport authorities, and other key stakeholders to secure prime locations and negotiate favorable lease terms. Identify potential partnership opportunities and develop strategies to enhance brand visibility and market penetration.
  • Operational Excellence: Oversee all aspects of travel retail operations, including store management, staffing, inventory management, and customer service. Collaborate with the visual merchandising and design teams to create compelling visual merchandising displays and collaborate with marketing teams to develop effective promotional campaigns and marketing strategies to increase brand visibility and attract & resonate with the target audience. Ensure compliance with company standards, policies, and procedures while adhering to local regulations and customs requirements.
  • Sales and Performance Analysis: Analyze sales performance, market trends, inventory turnover and customer behavior to identify opportunities for growth and optimization. Monitor and analyze retail KPIs, prepare regular performance reports, and present insights to senior management Develop action plans to address performance gaps and drive sales through promotional activities, product launches, and merchandising initiatives.
  • Brand Representation: Ensure that the brand image and values are effectively communicated and maintained across all travel retail locations. Collaborate with the marketing team to develop marketing campaigns and promotional materials tailored to the travel retail environment.
  • Training and Development: Provide leadership and guidance to travel retail staff to ensure exceptional customer service and product knowledge. Implement store training programs and performance incentives to motivate and engage employees.
  • Financial Management: Develop and manage budgets for travel retail operations, including sales forecasts, expenses, and capital investments. Monitor financial performance against targets and implement cost-saving measures to optimize profitability.
  • Risk Management: Identify and mitigate risks related to travel retail operations, including security, safety, and regulatory compliance. Implement measures to safeguard assets and ensure the integrity of merchandise and cash handling processes.


  • Bachelor's degree in Business Administration, Retail Management, or related field.
  • Minimum of 8 years of experience in retail management, with at least 3 years in a senior leadership role within the travel retail industry.
  • Proven track record of driving sales and profitability in travel retail environments, preferably within the fashion or luxury goods sector.
  • Strong understanding of airport operations, duty-free regulations, and customs procedures.
  • Excellent negotiation, communication, and interpersonal skills, with the ability to build and maintain effective relationships with stakeholders at all levels.
  • Strategic thinker with the ability to analyze market data, identify trends, and develop actionable insights.
  • Strong leadership and team-building skills, with a passion for developing talent and fostering a positive work culture.
  • Ability to travel domestically and internationally as required.

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