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The brand Jim Thompson was founded by James H.W. Thompson in 1951 while undertaking the task of reviving the Thai silk industry. The "King of Silk" was a man of multiple dimensions: a visionary entrepreneur, a great marketer, an art collector, an aesthete, and a man of action and conviction. Above all, he was driven by a great love for Thai people and their rich culture. Now, we are seeking new associates to be a part of the iconic global lifestyle brand from Thailand.
Restaurant Supervisor
JT Restaurant, Thailand
Position
Restaurant Supervisor
Division
Food & Beverage
Group Function
Group of Hospitality Business
Work Location
Bangkok, Jim Thompson A Thai Restaurant
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Key Responsibilities:
Operational:
·      Ensure proper process of bills and charges for outlet guests.
·      Reports and explains any discrepancies in outlet checks, daily transactions, and reports.
·      Conducts daily pre-shift briefings to employees on preparation, service and menu.
·      Provides professional, friendly and engaging service.
·      Supervises outlet team in all aspects of the department and ensures service standards are followed.
·      Maximizes revenues by upselling and following budget guidelines.
·      Handles guest concerns, reacting quickly and professionally.
·      Balances operational and colleague needs.
·      Have full knowledge of all menus and food promotions.
·      Ensures colleagues have full knowledge of all menu items, garnishes, contents and preparation methods being served in the outlet.
·      Follows all safety and sanitation policies when handling food and beverage.

Customer Service:
·      Establishes rapport with guests maintaining good customer relationships and handle.
·      all guest complaints, requests and enquiries on food and beverage and service.
·      Verifies that guests are receiving the best possible service.
·      Interacts with guests to ensure their satisfaction, promote services and facilities of the
·      Jim Thompson complex in all positive ways.
·      Listens to guests’ feedback to improve services.
·      Liaises with department concerned to see that customer’s needs are met and satisfied.

Qualification:
·      Bachelor's degree in business administration or hospitality is advantageous.
·      Proven experience working as a supervisor in the hospitality industry.
·      The ability to work in a fast-paced environment.
·      The ability to stand for extended periods.
·      Strong management skills.
·      Excellent organizational skills.
·      Effective communication skills both Thai and English.
·      Exceptional customer service skills.

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