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The brand Jim Thompson was founded by James H.W. Thompson in 1951 while undertaking the task of reviving the Thai silk industry. The "King of Silk" was a man of multiple dimensions: a visionary entrepreneur, a great marketer, an art collector, an aesthete, and a man of action and conviction. Above all, he was driven by a great love for Thai people and their rich culture. Now, we are seeking new associates to be a part of the iconic global lifestyle brand from Thailand.
IT Operations Specialist
Infrastructure and Operation, Thailand
Position
IT Operations Specialist
Division
Information Technology
Group Function
Group of Corporate Project Management
Work Location
Jim Thompson Head Office, Bang Chak
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Key Responsibilities:

  • Oversee the day-to-day operations and maintenance of IT infrastructure in all retail stores and the company headquarters, including network connectivity, hardware, and software. 
  • Troubleshoot and resolve technical issues experienced by store staff and provide prompt technical support.
  • Maintain optimal uptime and performance of POS systems to ensure smooth business operations.
  • Oversee IT service request (IT-Ticket system) SLA.
  • Implement and enforce IT security protocols to safeguard company data and systems.
  • Maintain accurate documentation of IT system, troubleshooting procedures, and user manuals.
  • Collaborate with vendors and service providers to ensure timely resolution of technical problems.
  • Stay up to date on the latest IT trends and technologies relevant to the retail industry.
  • Provide technical training and support to store staff in the use of IT systems and equipment. 

Qualifications:

  • Minimum 3-5 years of experience in IT support or related field.
  • Proven experience in troubleshooting and resolving hardware and software issues.
  • Strong understanding of network connectivity and POS systems.
  • Strong skill in Cisco product configuration. 
  • Excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical users.
  • Ability to work independently and manage multiple tasks simultaneously.
  • Proactive problem-solving skills and a strong commitment to customer service.
  • Proficiency in using various IT tools and software. ITIL Certify is a must. 
  • Retail industry experience is a plus. 
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