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The brand Jim Thompson was founded by James H.W. Thompson in 1951 while undertaking the task of reviving the Thai silk industry. The "King of Silk" was a man of multiple dimensions: a visionary entrepreneur, a great marketer, an art collector, an aesthete, and a man of action and conviction. Above all, he was driven by a great love for Thai people and their rich culture. Now, we are seeking new associates to be a part of the iconic global lifestyle brand from Thailand.
Information Technology Business Partner
Thailand
Position
Information Technology Business Partner
Division
Information Technology
Work Location
Jim Thompson Head Office
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Key Responsibilities:

  • Lead POS support LS Business Center
  • Lead Implement LSBC – Retails Business
  • Implementing the retail solution and corresponding service to customer.
  • Planning, installing, maintaining, supporting, training, developing, and maintain the best practice and ensure the team follows process and procedure.
  • Assemble and configure POS Database, Hardware, and Software.
  • Provide both on and off-site support, telephone support, and remote access support for the customer.
  • Evaluate trend for new technology and recommend the POS solution.
  • Lead the system and integration design for software applications that meet business needs.
  • Collaborate with other IT teams to ensure seamless integration of software applications into existing IT infrastructure and align with IT roadmap.
  • Collaborate with business users, business analysts, project managers, CRM service providers/developers, and other IT teams to ensure successful project delivery.
  • Must be able to manage and perform assigned tasks effectively, work together with others as a cohesive team, communicate, and act professionally within the workplace and with customers.
  • Lead and control the service level agreement and KPI, leading the team to improve and create process and procedure. 
  • Conduct regular review and ensure team solving technical issue properly and timely manner.
  • Report issue and progress of activities to general manager periodically.

Qualifications:

  • Bachelor's degree in IT-related e.g., Information Technology, MIS, CIS etc.
  • At least 5 years work experience in any POS Application in all areas, Microsoft Dynamic LS Business Central, SAP CAR PER POSDM is preferable.
  • Knowledge of SQL skills, data warehousing, data analytics, data visualization methodology & tools to deliver strategic & ad hoc business needs.
  • Good spoken and written communication in Thai and English.
  • Driven, proactive, initiative, result-oriented, highly committed to work, good interpersonal, excellent customer service skills.
  • Ability to work collaboratively across functions, but also to work independently under very fast-paced and stressful environment.
  • Ability to work overtime on shifting schedule, or on weekends as necessary.
  • Have skill in customer service mind.
  • Team Management.
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