ORDERS & DELIVERY

Orders

Please be mindful that product prices displayed are exclusive of all duties and taxes. As the recipient of the order, delivery outside of Thailand may be subject to local import duties and taxes to release your order from customs on arrival.

As we are unable to advise the exact amount of import duties and taxes, we recommend contacting your local customs office or tax authority before placing an order.

Which countries do you ship to?

Jim Thompson ships to the following countries:

  • USA
  • Japan
  • China
  • Australia
  • South East Asia: Singapore, Malaysia, Indonesia, Vietnam, Philippines, Laos, Cambodia
  • Europe: UK, France, Italy, Germany, Ireland, Austria, Spain, Sweden, Norway, Denmark, Portugal, Croatia, Belgium, Switzerland, Greece, Poland, Netherlands, Luxembourg, Finland, Monaco, Belarus
  • Hong Kong
  • India
  • Korea
  • Middle East

If your country is not listed above, please contact us before placing your order.

How much does shipping cost?

Shipping fees are based on the weight, size, and destination of items and are calculated and displayed during checkout. Our Secure International Shipments are processed by DHL or FedEx.

Shipments within Thailand are Free on all orders over THB 1000 and processed by courier.

All prices include Thailand VAT, but any deliveries of goods outside Thailand may also be subject to import duties and taxes, including customs processing fees and other charges according to the destination country.

When can I expect delivery of my order?

All orders are prepared and delivered Monday to Friday between 8 a.m. to 2 p.m. local time.

Deliveries outside of Thailand: expect 5-7 days shipping time, depending on your country. 

Deliveries within Thailand: Customers in Bangkok will receive your order within 2-3 day(s), other cities expect 3-5 days.

For the delivery in Bangkok, kindly keep in mind that we will make up to two delivery attempts. If the final delivery attempt has been made, and the driver was unable to leave your package. We reserve the right to hold the package and await customer to collect at the warehouse within 15 days after two delivery attempts.

*Our shipping time should be used as a guide only and is based on time from dispatch.

*Due to the pandemic of Covid-19 situation, we’ve continued to prioritize the health and safety of our staffs. Our stores and fulfillment centers are not able to operate at full capacity which is delaying order processing time. You may experience extended shipping lead times, therefore please allow 5-7 extra days for orders to be shipped during this time. However, we are working hard to process all items and will try our best to minimize any potential delays.

To expedite the shipment, please send your request and order number to online@jimthompson.com

How can I track my order?

Your Shipping Confirmation email will contain your shipment tracking number and a link to our courier website. Should you require further assistance please contact us.