Responsibilities:

Operational:

• Acquire new clients for the Moonlight Hall event space, ensuring accurate and detailed sales documentation.
• Maintain excellent customer relationships as a Jim Thompson ambassador.
• Distribute F&B promotions to potential customers and upsell F&B products to maximize revenue.
• Assist members with restaurant bookings and other inquiries.
• Sell company F&B offerings truthfully and cross-sell other available products.

Customer Service:

• Build rapport with guests, and handle complaints, requests, and inquiries promptly.
• Ensure guests receive exemplary service and promote complex services and facilities positively.
• Gather and utilize guest feedback to enhance services.

Administration:

• Develop and maintain an Operations Manual reflecting policies, procedures, and standards.
• Prepare yearly marketing plans and budgets for the outlet.
• Analyze competitive Banqueting and Events activities and trends.

People Management:

• Ensure compliance with rules and regulations and provide performance feedback.
• Uphold employee morale and communicate core values effectively.

General:

• Adhere to statutory legislation and company policies regarding employee relations and safety.
• Handle guest and employee inquiries efficiently.
• Ensure high standards of personal presentation and behavior.
• Participate in meetings and training sessions.
• Conduct departmental monthly meetings.
• Maintain positive colleague interactions.

Experiences:

• At least 2 – 4 years of related experience in Hospitality, sales, or event. 
• Proficiency in English communication skills.
• Proven skills for influencing and collaborating with coworkers.

Education: 

• Bachelor’s degree or higher in Hospitality Management or related field.