Responsibilities: 

• Set up function room and table, arrange meeting equipment, stationery, and food station according to Banquet Events Order.
• Serves food & drink to guests, takes orders for meal selection and drink choices, maintains guests’ beverage levels, and coordinates service of meal courses.
• Ensures coffee break station is ready for break time, keeps good quality and standard temperature of food and drink items.
• Performs various duties during the event based on the situation, but, still be able to focus on the job and keep its standard.
• Clears room after function adjourned, breaking down table set-up, sending tablecloths and linen for laundry.
• Understands and strictly adheres to rules and regulations established in the Employee Handbook and company policies concerning fire, hygiene, health, and safety.
• Handles guest and employee inquiries courteously and efficiently, reporting complaints or problems if no immediate solution can be found, whilst feeding back a prompt follow-up.
• Ensures high standards of personal presentation and grooming.
• Attends and contributes to all meetings and trainings as required.
• Provides a courteous and professional service at all times.
• Maintains positive colleague interactions with good working relationships.
   

People Management

• Supervises employees in the performance of their duties following policies and procedures and applicable laws.
• Delegates appropriate, duties and responsibilities to equipped and resourced employees, nurturing and developing them whilst ensuring standards of operation and safety are maintained.
• Supports training activities focused on improving skills, knowledge, and attitude.
• Ensures employees have a complete understanding of rules and regulations, and that behavior complies.
• Monitors employee morale and provides mechanisms for performance feedback and development.
• Conducts annual performance appraisals providing rational feedback.
• Communicates guiding principles and core values to all levels of employees.
• Ensures employees provide a courteous and professional service at all times.